SERVICE CHARTER

According to the Service Charter of the Ministry;

  • Customers Expectations include;
  • Hours of service from 8:00am – 4:00pm (Monday to Friday)
  • Timely issuance of financial guidelines
  • Timely and predictable release of budgeted funds
  • Access to technical/financial guidance
  • Approval of ministerial tenders within their validity period
  • Easy access of financial information
  • Best fiscal and monetary management practices
  • Sound and strategic resource allocation mechanisms
  • Effective Administration
  • Clear cut and open payment procedures
  • Prompt payment of retirees’ benefits

 

  • Customers Obligations include; To
  • Observe Ministry’s rules and Guidelines
  • Keeps to scheduled appointments
  • Provide adequate information/required documents
  • Pay mandatory fees (non-refundable Tender deposits)
  • Have consideration for the needs of others
  • Deal only with authorized personnel
  • Provision of useful feedback/constructive suggestion (including complaints and criticism)