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Complaints/Grievance Redress Mechanism.
There may be occasions when our services will not meet your expectations. Please do not hesitate to register your complaints to help us serve you better. You may contact any of the officers whose names and details are listed below. Every complaint will be acknowledge within 7 (seven) working days of its receipt and duly addressed. Other avenues to make complaints and suggestions are also provided at various locations in the ministry with the help of the feed back form below.
- What to expect when you complain
We guarantee that:
- Your complaint will be treated seriously and confidentially
- You would be listened to carefully and appreciated
- You will not be discriminated against for any reason
- We believe your ideas will help us improve our standards because we are ever ready to learn from experience
- You will be fully satisfied